PS4 fan noise – the early adopter’s punishment fee?!

Monday, September 8th, 2014 | Gadgets, Reviews, Tech-savvy

The is an ongoing blog post as the issue is still not solved. I will update it from time to time to reflect the current status.


noise_logo
I was lucky to get a Sony Playstation 4 quite early as a present. It was the PS4 Triple Pack with Killzone Shadow Fall, inFAMOUS Second Son and Knack bundled for almost €500. So basically a pretty expensive toy that should give you a nice home entertainment experience. Well, it did not work out as expected.

As soon as I fired the machine up and installed the first update and games I realized the machine was pretty effin’ loud. Well, I had set it up inside my media cabinet (that has its back open for sufficient air flow). Nevertheless, I feared the machine to get airborne at some point so I decided to just put it on the floor next to my TV, with no surrounding parts at all. It did not solve the problem, still the fans were blowing extremely noisily (that’s subjective, I know).

The first replacement – September 8th

Looking into this issue I found quite a few complaints about the PS4’s noise level. I read rumors of insufficient thermal heat-sink paste used by Sony and people opening their boxes to fix this. Well, this would void my warranty and seemed not a good idea. So I decided to contact the Sony support. It was pretty much no hassle at all, contacted Sony, had to fill out a form, send in the box and after like a fortnight the replacement unit arrived.

I was so happy I got my PS4 back, all fixed and silent. Hooked up the box, powered it up and installed Trine 2 demo for a test run. As soon as the game started the fans once again sounded like I was mining bitcoins with my machine. The game in question is three years old and should not even itch the PS4. I was so angry and disappointed I can hardly describe it. First, I got a machine that had the exact same problem as the old one and second, I especially asked not to have the same experience as that poor forum guy who said he got 8 (!!) replacement units before the noise was bearable. No one gave a rat’s ass about my nice mail, just opened a case and send a refurbished PS4 to my door with the same issues. Sony, as your customer I already felt treated pretty inappropriately at this point.

To have a little more objective point of view I measured the noise of my running PS3 (first generation as well) and compared it to my running PS4 using an app called Sound Meter. This may not be the most accurate method, but it seemed feasible and the result is conclusive. The PS3 was running at ~60dB and the PS4 at ~70dB – which is roughly twice as loud as the PS3. I measured these numbers approx 10cm behind the machines. 60dB can be compared to a normal conversation and 70dB to busy street noise or a telephone ringing.

I complained again and got the same standard email asking for my name and such (heeeellllooo, you should already have that intel). The only thing new was a threatening sentence that I would be charged €196 in case my warranty was void. Weird. Irritating. A very bad customer’s experience. I am happy there are still no games out I really want to play so sending in the device again is just a pain, not a disaster.

The second replacement – September 30th

Today the second replacement arrived. It still has the faulty behavior. I am sooo disappointed with the PS4 and Sony in general. Fuck, I don’t know what to do any more. Right now I feel exhausted and let down, I just don’t want to keep on sending in devices. Seems I just have to live with this and tell all my friends to go Xbox.

As a customer I think this is absolutely unacceptable. Imagine buying a car with a faulty engine, you complain and get another car with the same problem. You complain again and yet get another faulty car. With the same error. Unthinkable. Case closed, but not solved. It’s absolutely sickening.

I give up – October 7th

I can’t stand to have this noisy device that always reminds me of my miserable Sony customer experience. I will try to exchange it and get a refund. There are no games yet that I want to play right now anyway. Maybe I will go SteamBox as soon as it is available. Oh no, wait, mind the early adopter’s punishment fee!

The third replacement – December 2nd

I tried to get my money back but the retailer said they know the problem and every box they sent in so far got repaired successfully. Well, I waitet a boasting 5 weeks to get my device back and the result made me cry. They keep on sending effed up systems that in no way are acceptable for a living room environment. See for yourself:

So now, I really give up. I cannot stand going back and forth with Sony. I will keep the device, play games with headphones or crank up the game’s volume to a degree where I cannot hear the fans any more. End of story, I guess, maybe until a new hardware revision will come out.

Tags: , , , , , , , ,

2 Comments to PS4 fan noise – the early adopter’s punishment fee?!

Zarkoff
13. November 2014

I have a similar problem.

I have got my PS4 for 11 months now, at the beginning the noise was acceptable but with the time, the noise increases more and more.

I have a house with a 2nd floor. When I play my wife knows it because she hears it, one floor downstair…

I planed to contact the customer service but I think it will be just a waste of time (based on your experience and some other I read)

As my warranty expires soon, I will try to fix it by myself with thermal heat-sink paste.

PS: my english is not good, sorry for potential errors (I’m french).

Nick
4. December 2014

Hey, hope you could solve the problem somehow. My solution is headphones now … what a drag!

Leave a comment

Search

Categories